Terms of Use

1. Informational services—not emergency or medical care

Our services may include AI-assisted medical record organization, informational medical insights, expert review, physician or hospital recommendations, clinical-trial matching, and related coordination. They do not replace diagnosis, treatment, or judgment by your licensed treating clinician and are not intended for emergencies.

If you believe you may have a medical emergency, contact local emergency services immediately.

2. Eligibility and accounts

You must be at least 18, or the age of majority where you live, unless an authorized adult is using the service on your behalf. You are responsible for accurate account information, safeguarding credentials, and notifying us of unauthorized access.

3. Acceptable use

• Use the services only for lawful purposes
• Do not attempt to bypass security or access another person’s information
• Do not disrupt the platform or misuse automated interfaces
• Do not reproduce or commercially exploit protected service content without permission

4. Privacy and consent

Our Privacy Policy describes the collection and use of personal information. Certain services require additional consent before records are shared with reviewers or other authorized participants.

5. Intellectual property

Service content, software, graphics, and trademarks are owned by or licensed to More Health and protected by applicable law. Your medical records remain yours or your provider’s, as applicable.

6. Disclaimers and limitation of liability

The services are provided as available and without guarantees about any particular clinical outcome. To the fullest extent permitted by law, More Health disclaims implied warranties and is not liable for indirect, incidental, consequential, or punitive damages arising from use of the services.

7. Governing law and contact

These terms are governed by California law. Questions may be sent to privacy@morehealth.com or 1875 S. Grant Street, Suite 501, San Mateo, California 94402.